WALSOUND aims to supply accurately described products. If there is a problem with an item purchased from us, contact our Harar team with your order number, receipt and a clear description of the issue.
Before requesting a return or repair
Please retain your receipt, packaging where available, serial number and any written warranty certificate. Send photos or a short video if this will help document the issue. Do not ship or return a product without first obtaining instructions from WALSOUND.
Warranty and factory defects
Warranty coverage, duration and remedies depend on the exact product and the written terms provided at sale. Where a valid manufacturer or seller warranty covers a factory defect, the item may be assessed for the applicable repair or other remedy. A warranty does not automatically mean a replacement or full refund. Your rights under applicable law remain unaffected.
Change-of-mind and other returns
Eligibility for a change-of-mind return, exchange or refund depends on the item, its condition, the terms agreed at purchase and any rights required by applicable law. WALSOUND will review the request before confirming whether a return can be accepted and how it should be handled. No universal return window is promised by this page.
Transport and inspection
Do not assume return collection or shipping is free. Where transport or assessment is required, we will explain the arrangements and any applicable charges before proceeding, subject to applicable legal requirements.
How to contact us
Call 0915 023 019 or use the Contact WALSOUND page. Include your order number, purchase date, product model and the issue you encountered.